Japanese CallCenter & CRM market is expanding though only gradually!
Because investment in contact center solution was performed as a part of the customer acquisition plan with the spread of smartphones in communications carriers in 2012, and the investment reopening of the company which controlled IT investment was seen in even other industries, in the contact center /CRM solution market, it was with 467,300 million yen (company sales amount base) compared with the previous fiscal year, rose 7.6%.
For from 2013 to 2015, those growth drivers show presence of mind, and the spread of services of the cloud type including SaaS reduces unit price of the solution, but predicts it when I show growth above a certain level backed by the reinforcement of the new customer support system which let the use expansion in the medium and small-sized business, a Web channel and the call center in the major company fuse.
|Event name||Callcenter / CRM Demo & Conference 2017 Tokyo (17th)|
|Dates||9-10 November 2017|
|Venue||Sunshine City BUNKAKAIKAN BLDG. Tokyo 【Access Map】|
|Organized by||RIC Telecom Co., Ltd.
UBM Japan Co., Ltd.
|Supported by||The Call Center Association of Japan (CCAJ）
The Japan Direct Marketing Association
Japan Institute of Information Technology
ASPIC (ASP-SaaS-Cloud Consortium）
|Media Sponsored by||Keyman's Net
|No. of Exhibitors||170 companies (forecast)|
|No. of Visitors||9,500 (forecast)|
Photo of CallCenter / CRM DEMO & Conference 2016
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